privacy policy, data protection and terms & conditions

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us . If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should email us


Terms & Conditions

Pricing
All prices quoted are in 'pounds sterling' (£) and will include UK Value Added Tax, where applicable, (VAT) at 20%.


You may purchase goods from ukfineart.com with your credit card using currencies other than 'pounds sterling'. In such cases your credit card company will be billed in 'pounds sterling' and they in turn will bill you in your local currency. The actual exchange rate applied to your transaction will be the rate set by your credit card company on the date of the transaction.

The link to 'Currency Converter/Exchange Rates' is provided for information only. ukfineart.com cannot be held responsible for the exchange rate or any other charges applied to your transaction by your credit card company.

Payment Options
Payment can be made by most major credit cards. Payment will be debited from your account before the despatch of your purchase.

For your peace of mind the transmission of credit card details for all ukfineart on-line orders is carried by Worldpays' secure network.

Local Sales Tax & Duties
Apart from VAT, no local (non EU) sales taxes or duties are included in the quoted prices. It is your responsibility to pay any such charges where applicable.

UK Value Added Tax is not applied to goods purchased from and delivered to countries outside the European Union.

Security
ukfineart.com wants your shopping experience to be fun, simple, and SAFE!We use WorldPay to process your credit card details. We never see your credit card details , they are encrypted by your browser and sent directly to WorldPay's secure server, which then uses a private link to verify your credit card. This process ensures that no one can intercept your personal information or your credit card number. Find out more about WorldPay

In the unlikely event of fraud, most financial institutions will limit your liability to £50 or less.

Order Confirmation
When your order is processed, a receipt page will appear for you to print out with your order number on.
Also you will receive order confirmation by e-mail from ukfineart.com and worldpay to confirm your payment has been authorised.

For your peace of mind the transmission of credit card details for all ukfineart on-line orders is carried by Worldpays' secure network.

Cancellations
You may cancel your order for any reason before it is shipped as well as upto 7 days after receiving the goods, beginning the day after receipt.
Upon cancellation you will be asked to return and pay for the cost of returning the goods, this being the only cost incurred to yourself.
The cancellation of orders after 7 days of receiving the goods cannot be accepted.
In the unlikely event that you would choose to cancel your order all monies including initial shipping costs from yourself will be returned within 30 days of cancellation.
To cancel your order call our Customer Service line on 0870 750 0590 or e-mail customerservices@ukfineart.com

Packing Your Pictures
Great care is taken to ensure that your pictures reach you in the same condition that they leave ukfineart.com's offices.

Your Prints are checked and then wrapped in tissue paper before being rolled into a 4" or 5" mailing tube. The Tube is then sealed before being consigned to Royal Mail for recorded delivery.

Delivery
Goods will normally be despatched within 3 working days. The actual delivery time will depend on the destination. A signature to confirm receipt of your order will be required.
You will be advised of any delay or if the item is no longer available.
Deliveries to destinations outside the UK could take up to two weeks or more because of the greater distances involved and possible custom checks 'en route'.
Unless a prior arrangement has been made, all goods will be delivered within 30 days of the order.
If for any reason that ukfineart.com cannot deliver within this time the customer will be notified immediately and with agreement another time for delivery will be made or the customer has the option to request a refund.

All products are subject to availability and may be withdrawn if the stock is 'sold out'.
If your order cannot be fulfilled you will be offered an alternative or given a full refund.

ukfineart.com does not guarantee that orders will be available on a specific date or delivered within a specific time schedule.
If delivery is delayed or advanced through no fault of ukfineart.com or its agent, ukfineart.com's liability shall be limited to a refund of, or reduction in delivery charges at ukfineart.com's option.

Shipping Charges are a one-off payment of either:-

£ 6.00 for Western Europe
or £ 9.00 for The Rest of the World

Countries in Western Europe = Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Ireland(Republic of), Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland & UK.

All other Countries are "Rest of the World"

Damage, Loss & Complaints
In the unlikely event that your product is lost in transit please advise us in writing or e-mail customerservices@ukfineart.com within 10 working days from the date of your order.

Should your product arrive damaged please retain the packaging and the product and contact us within 14 days of receipt. We will credit your account within one week of receiving your return.
This does not affects your statutory rights as a consumer

In the event you have cause for complaint please contact us using the details below.

Send all returns to:
ukfineart.com Returns,Europa House, Barcroft Street, Bury, Lancashire BL9 5BT. United Kingdom

we will contact you by the next working day (Mon to Fri) of your request.
we will deal with your complaint in a fair, confidential, and effective manner

Product Guarantee
If you are not entirely satisfied with your purchase please return it within 14 days of purchase with your receipt for a full refund.

Nothing in this clause shall affect your statutory rights.

Privacy Policy & Data Protection
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us . If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should email us .

Miscellaneous
ukfineart.com shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Web Site.

All website design, text, graphics, the selection and arrangement thereof, and all underlying source code, and all other material on this website are copyright ukfineart.com. ALL RIGHTS RESERVED.

All print sizes given are approximate.

Permission is granted to print in hard copy or electronically copy elements of this website for the sole purpose of placing an order with ukfineart.com or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the written permission of ukfineart.com is prohibited.

Certain (hypertext) links in this site will lead to web sites that are not under the control of ukfineart.com. When you activate any of these links you will leave the ukfineart.com web site. ukfineart.com will accept no responsibility or liability in respect of the material on any web site that is not under the control of ukfineart.com.

Ownership & Address
ukfineart.com is owned and operated by ukfineart.com

The registered office is:
Europa House
Barcroft Street
Bury
Lancashire BL9 5BT
United Kingdom

E-mail: customerservices@ukfineart.com
Phone: +44 (0)870 750 0590
Our offices are open 9AM to 5PM Monday to Friday (GMT)

*Calls are charged at standard rate

Trademarks & Copyright
All materials on this Web Site are copyright 1999 - 2017 ukfineart.com. All rights reserved

Version
ukfineart term & conditions 1.3
Last Update: 16th Oct 2011